Privacy Policy

At PranaVeda Wellness Pvt. Ltd. ("PranaVeda," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and online services (collectively, the "Services"). Please read this policy carefully. By using our Services, you consent to the practices described herein.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, subscribe to our Services, or contact us, we may collect: your full name, email address, phone number, date of birth, gender, billing address, and payment information (processed securely through our payment providers — we do not store full card numbers on our servers).

1.2 Health and Wellness Data

If you choose to log wellness information — such as practice duration, class attendance, flexibility milestones, meditation streaks, or nutrition preferences — this data is stored to personalise your experience and track your progress. This data is optional and you may opt out of logging at any time.

1.3 Automatically Collected Information

When you access our Services, we automatically collect: your IP address, device type and identifier, operating system, browser type, referring URL, pages viewed, time spent on pages, and interaction data (such as classes bookmarked or videos watched). We use cookies and similar technologies for this purpose (see Section 5).

1.4 Information from Third Parties

If you sign up through Google or Apple, we receive your name and email from that provider. If you interact with our social media pages, the respective platform may share aggregated demographic data with us through their analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the PranaVeda platform, including class streaming, progress tracking, and personalised recommendations.
• Account Management: To create and manage your account, process payments, send subscription renewals, and handle customer support requests.
• Communication: To send transactional emails (payment confirmations, class reminders), product updates, and promotional content (you may unsubscribe from marketing emails at any time).
• Analytics & Improvement: To understand how users interact with our Services, identify bugs, test new features, and improve user experience.
• Security: To detect and prevent fraud, unauthorised access, and other illegal activities, and to enforce our Terms of Service.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Data Sharing

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as payment processing (Stripe, Razorpay), cloud hosting (AWS), email delivery (SendGrid), and analytics (Mixpanel). These providers are contractually obligated to use your data only for the purposes we specify.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: We may share data for any other purpose where you have given us explicit, informed consent.

4. Cookies

Our Services use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognise you and provide a better experience. We use the following types:

• Essential Cookies: Required for the Services to function (e.g., session authentication, security features). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use the site (e.g., Google Analytics). Help us improve performance and content.
• Functionality Cookies: Remember your preferences (e.g., language, video quality) to provide a more personalised experience.
• Advertising Cookies: Used by our advertising partners to show you relevant ads. You may opt out via your browser settings or through tools like Your Online Choices.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Portability: Request a machine-readable copy of your data for transfer to another service.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Restriction: Request restriction of processing in certain circumstances (e.g., while we verify accuracy).

To exercise any of these rights, email us at privacy@pranaveda.com. We will respond within 30 days. We will not discriminate against you for exercising your privacy rights.

6. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: